Services & Workshops
Michelle has run multiple strategic workshops with various stakeholders to extract insightful synthesis, ranging from retail sectors, C-suite stakeholders, creative industries, public institutions, governmental entities, and local residents.
All feedback results in enjoyable experiences and productive outcomes.
Crown Prosecution Service —
Speculate 2040 Future with AI Rising
Bridging Future Uncertainty — Prosecutor Transition to Ethics Safeguarding with AI Assisted Screening
In this speculative initiative for the Crown Prosecution Service (CPS), I facilitated a high-stakes workshop that engaged over 200 civil servants in navigating the legal landscape of 2040, guiding prosecutors through a 7-step complex speculation regarding the impact of AI and evolving professional roles, reassuring the service will remain ethical, human-led and resilient.​
Toolkit Workshop: LFA 2026 —
Testing Cross-Disciplinary Meeting with Hidden Vulnerables in Stage 0 of RIBA Plan of Work
Upcoming in June 2026...
Centre for Sociodigital Futures —
Role of UN in Space Sovereignty shared between Private and Public Sector
Decentralised Power in Space Sovereignty — Service Design as Redirection Over Prediction
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The speculative research project explores technological sovereignty and decentralised power in space, using roleplaying as a core methodology and prototyping artefacts like "SpaceX membership" and "Sovereignty Agreements" to simulate the complex negotiations of future space agencies, which have been recently proven as the future direction with Elon Musk planning to build space data centres.
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Read more on Medium
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Camden Youth Council —
Envision Yearly Programmes to Create Pathways for Youth with Youth MPs
Rethink How Youth Council Serves their Audiences and Share Design Frameworks and Tools with Camden Youth Council
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A youth-led Co-Design Workshop for the Camden Youth Council and Council Officers to ideate community events for 2025. Despite tight time constraints, I successfully led participants through rapid ideation across six themes, focusing on cultural and multigenerational participation. This engagement fostered a sense of belonging and community identification among young members.
Key takeaways included the vital role of food and music in driving multicultural inclusion and social cohesion across the borough.
Nina Hospitality HK —
Explore and Design Post-Covid Hospitality Experiences for Next Gen
Redefine Hotel Offerings to Cater Diverse Needs of More Pointed Audiences
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The Steering Group Workshop define strategic experience design across four pillars: Environments, Behaviours, Products & Services, and Communications. Through collaborative breakout sessions, stakeholders are guided to prioritise human-centric initiatives aimed at elevating guest experiences.
Key opportunities identified around staff "generosity allowances", integration of local artisanal elements and "Hyper-Personalisation," offering dedicated, pre-configured floors for specific demographics.
Global Jewellery Brand —
Envision Future Store Experiences that Stand the Test of Time
Play is for Everyone and Personalisation as Identity Ownership and Storytelling
With a team of 5, we facilitated the Store Envision workshop in January 2026, leading an intensive, whole-day agenda focused on alignment on ambitious retail experience design. With insights from weeks of stakeholder interviews, I guided the team through Persona and Behaviour Spectrum mapping, exercises on positioning and moodboarding, we helped define the strategic purpose and future journey—covering Attract, Engage, Connect, and Relationship phases—to ensure the store experience delivers playful yet meaningful experiences.